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Common QUESTIONS & answers


How do I contact Citrus

I'm Running late for my shift

I'm not feeling very well - What to do!

What do I wear for work?

I have an idea on how to make things better!

I need some uniform

My Team mate hasn't shown up for work!


What day is pay day?

Iv missed my hour log deadline - will i get paid?

How to do I log my hours for payment

HR Questions

Can a family member work for you?

How do I refer a friend/family member?

How much holiday do I have?

I'm Pregnant - can I carry on working?

What is Probation period?

Do I need to give notice to leave?

Can I work for a customer in Housed?

Equipment and stock

The equipment on site doesn't work?

I need stock for my site 

Id like to be trained on a piece of equiptment

Whats my password for my payslip?

I need help with my Pension

Training Videos



This Video will explain how to submit your hours weekly for payment. You must have last weeks hours submitted by 5.00pm on a monday. If you do no complete this on time you may not get paid your full hours. 

The timesheet app will take you to the portal. Check your emails for your login details. If you have a problem with your hours and submitting please raise a ticket. 



This Video will explain how to order stock for your site. Please do not take site from site, we log how much stock each site receives. You must also place one order per site.  

It can be ordered any day or any time however the orders go out on a Monday/Tuesday. You Have untill midday on a sunday for the stock to be delivered in time for the monday/tuesday. If you do it after that time it wont be sent untill the following week. 


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