© 2019 Citrus FM 

Common QUESTIONS & answers

How do I contact Citrus?

There are many ways to contact us, However it depends what your are contacting us for! Below are the methods and people to contact. 

Finance - this is anything related to wages, Pensions, Payslips, Timesheet portal issues and Logging hours.

Number: 02393 600003 option 5 for Finance

Staff Line - Staff issues or site issues, Discussing Sickness or needing support on Site

Number: 02393 600003 option 1 for Staff Line. 

Raising a Ticket - option is best for when you need something on a site replacing or there is am issue that is not a emergency . For example you need a new hoover as the one you have no longer works. Raise a ticket here or on the orange bar at the top of this page. All Tickets are aimed to be resolved within 24 hours. 

Request a call back

If you need a call back please fill out the form below. 

Request a call back

I'm Running late for my shift

Sometimes we are late. That is apart of life. How you deal with it and let us know is the important thing. 

If for what ever reason your late then you must call us and tell us, Give us an understanding how late you will be so we can work out a plan. If you are a Key holder you must also stick to your rota times for a health a saftey point of view. 

If you know you are going to be late, you must let us know before your shift starts. Call us on 02393 6000 03 option staff line.

I'm not feeling very well - What to do!

If you are not well and you are unable to come in for your shift you must give us as much notice to cover your shift. Our phone lines are open 24 hours a day so call as soon as you can. You must give a min of 2 hours notice. 

In the time where there is no cover or you haven't given us enough notice to cover the shift we will ask you to go to your shift whilst we try to find the cover. In the situation where no cover is found whilst you are at your shift we will schedule you to have the next day off.

 

Calling in sick for a hang over will be declined but we're just happy your having a good time.

What do I wear for work?

Cleaners

Men: Black unbranded trousers, combats or chinos. Citrus branded top. Any other Citrus Branded uniform

Woman: Black Trouser, combats or chinos. Citrus Branded top &/or Citrus Tabbard. Any other Branded uniform

 & Chaines

*Please do not wear any logos or sports or fashion branded tops. Please take out all jewellery like large hoop earrings. Jogging Bottoms are jeans are not permitted. 

Security

Men & Woman: Black unbranded trousers, combats or chinos. White Shirt, clip on tie and other citrus branded uniform like coat ect

Maintenance

Men & Woman: Black/dark grey combat work trousers and Citrus Branded polo

I have an idea on how to make things better!

Great! Some of the best ideas come from our workers. The people on the frontline know better than anyone what works best and best techniques. Of you have an idea please tell us about it by emailing

idea@citrus-services.co.uk

If we use an idea that you have suggested you could get a bonus of £25-£120 depending one what positive effects it has on the business. 

I need some uniform

Depending what uniform you need for your job you will be given a standard uniform for each role. Extras like coats are not standard and need to be approved by the management team before you will be assigned one. 

To order uniform please click the "app" on the main page or click HERE. 

My Team mate hasn't shown up for work!

I think this is one of the most frustrating parts of any job that is time specific. You get to site on time you set up and your team mate does'nt show.!

step one) call the office first before calling your colleague.  The sooner we know the sooner we can get a RT (Response team) member out or even try to arrange another colleague who works local. 

step two) Once you have told us then you can call your team mate. 

We always aim to 

How do I refer a friend/family member?

Sometimes we are late. That is apart of life. How you deal with it and let us know is the important thing. 

If for what ever reason your late then you must call us and tell us, Give us an understanding how late you will be so we can work out a plan. If you are a Key holder you must also stick to your rota times for a health a saftey point of view. 

If you know you are going to be late, you must let us know before your shift starts. Call us on 02393 6000 03 option staff line.

Can a family member work for you?

Sometimes we are late. That is apart of life. How you deal with it and let us know is the important thing. 

If for what ever reason your late then you must call us and tell us, Give us an understanding how late you will be so we can work out a plan. If you are a Key holder you must also stick to your rota times for a health a saftey point of view. 

If you know you are going to be late, you must let us know before your shift starts. Call us on 02393 6000 03 option staff line.

How much holiday do I have?

I'm Pregnant - can I carry on working?

What is Probation period?

Iv missed my hour log deadline - will i get paid?

Do I need to give notice to leave?

What day is pay day?

How to do I log my hours for payment

Whats my password for my payslip?

I need help with my Pension

The equipment on site doesn't work?

I need stock for my site 

Id like to be trained on a piece of equiptment